Zoya 99 Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction & Scope

Welcome to zoya 99. This Privacy Policy provides a detailed account of our commitment to protecting your personal information. It applies whenever you use our website, open an account, or access any of our services.

We believe privacy is a fundamental right. That's why every piece of information you share on the zoya 99 platform is handled with the highest level of care and responsibility. Our Privacy Policy has been developed in line with international data protection standards.

By reading this policy, you will have a clear understanding of: what data we collect, why we collect it, how we use it, who it may be shared with, and what rights you have over your information. Our goal is to earn your trust through complete transparency.

2 What Data We Collect

Zoya 99 only collects information that is strictly necessary to provide our services. Collecting unnecessary or excessive data goes against our policy. Below is a detailed breakdown of what we collect.

A) Information you provide directly:

• At registration: full name, email address, mobile number, date of birth.
• For KYC verification: National ID card, passport, or birth certificate details.
• Payment details: mobile banking numbers (bKash, Nagad, Rocket).
• Any information you provide when contacting our support team.

B) Automatically Collected Information:

• IP address and device information (operating system, browser type).
• Login and logout times, along with session details.
• A record of your betting and gaming activity.
• Browsing data collected through cookies and similar tracking technologies.

3 Purpose of Data Use

The information we collect from you is used for the specific purposes outlined below. Each purpose is clearly stated so you always know where your data goes.

We also use your information to monitor responsible gaming. If we believe a member may be at risk, we can step in with timely support. This is done solely for your protection.

4 Data Sharing Policy

We never sell your personal data to third parties. However, limited information may be shared in specific circumstances. We are committed to full transparency in every case.

Circumstances under which data may be shared:

• Payment Processors: Necessary information is shared with mobile banking providers to process transactions.
• KYC Partner: Data is shared with approved verification services for identity confirmation.
• Legal Obligation: Information may be disclosed in response to a court order or government directive.
• Fraud Prevention: Information may be disclosed to relevant authorities in connection with money laundering or fraud investigations.

5 Cookie Policy

Cookies are small text files stored in your browser. zoya 99 uses several types of cookies. The purpose of each is detailed below.

• Essential Cookies: Required to maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Performance Cookies: Helps us understand which parts of the site are used most, allowing us to improve our services.
• Functionality Cookies: Remembers your preferred language and settings so you don't have to reconfigure them each time.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can turn this off at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site. Contact our support team with any cookie-related questions.

6 Data Security Measures

Zoya 99 uses multiple layers of security to protect your personal data — both technical measures and organisational practices keep your information safe.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• All data is stored in encrypted form within our databases.
• Firewall and intrusion detection systems are actively in place.
• Staff are granted access only to the information they need — a strict minimum access policy.
• Regular security audits and vulnerability assessments are conducted.
• In the event of a data breach, members will be notified within 72 hours.

Please keep in mind that no one can guarantee 100% security on the internet. You should also stay vigilant — use a strong password, avoid logging in over public Wi-Fi, and report anything suspicious to us right away.

7 Your Rights

You have a number of important rights over your personal data. zoya 99 respects these rights, and you are free to exercise them at any time.

• Right to Access: To find out what data we hold about you, simply submit a request. We will respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that your data no longer be used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may opt out of marketing communications at any time.

8 Data Retention Period

We do not retain your data longer than necessary. Different types of information have their own defined retention periods.

• Account Information: For the duration your account is active and for 5 years after closure (as required by law).
• Transaction Records: 7 years (as required by financial regulatory guidelines).
• KYC Documents: Retained for up to 5 years following verification.
• Marketing Consent: Withdrawing consent stops all marketing communications immediately.
• Support Contact: Retained for up to 2 years after the last interaction.
• Log Files: Retained for up to 1 year for cybersecurity purposes.

Once the retention period has passed, data is securely and permanently deleted, or anonymised in a way that makes it impossible to identify you. Certain data may need to be retained longer due to legal obligations, but access to it is strictly limited in those cases.

9 Protection of Minors

Zoya 99 is strictly an adults-only platform. We do not collect information from or provide services to anyone under the age of 18.

• Age is verified at the time of registration. No one under 18 can create an account.
• If we discover that data from a minor has been collected inadvertently, it will be deleted immediately.
• If you believe your child has registered on this site, please contact us immediately.

10 Privacy Policy Updates

Our services and legal requirements may evolve over time, and this Privacy Policy may be updated accordingly. We will notify you of any changes through the methods outlined below.

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified via your registered email.
• At least 7 days' notice will be given before any major changes take effect.

Continued use of the platform after changes have been made will be considered acceptance of the updated Privacy Policy. If you do not agree with the new policy, you may request to close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our dedicated privacy team will handle your matter with the utmost care.

• Email: support@zoya99.ws
• Live Chat: Chat button at the bottom-right corner of the website.
• Help Center: Help Centre Page Visit.

An initial response will be provided within 48 hours of receiving a complaint. Complex cases may take up to 15 business days to resolve fully. We treat every privacy-related complaint with the utmost seriousness.